We’re Here to Help

Thank you for taking the time to learn more about The Elms at Kendall Ridge. We know there are countless choices for today’s renter and so much to remember when making this very important decision, so we have provided some additional information that may be important to you. Our award-winning, customer-focused teams strive to make this process – and your time with us – as hassle-free as possible. We hope your decision will be to choose our amazing community for your next home!

What is your application fee?

The application fee is $40 per person and is a non-refundable amount. All persons over the age of 18 must complete an application for occupancy and will be a leaseholder upon approval.

Is my security deposit completely refundable?
  • Security Deposit Option 1: Starts at $500 (refundable security deposit) based upon application approval.*
  • Surety Bond Option 2: Starts at $131.25 (one-time) amount that is non-refundable.*

 

*Costs may vary at some communities. See leasing consultant for details.

What is your amenity fee?

One-time, non-refundable amount of $300 to be paid when completing the move-in reservation agreement for your apartment.

Do you allow pets? If so, are there any restrictions?

We welcome cats and dogs. There is a two-pet maximum per apartment, not to exceed 120 lbs. full grown. Some breeds are prohibited and all pets are subject to the approval of management. Specifics regarding your pet’s breed, weight, proof of rabies documentation from your veterinarian and a photo of your pet will be required prior to move-in. A $250 refundable fee per pet is required upon move-in. A monthly pet rent of $35 per pet will be due at the beginning of each month.

What is the parking situation like (free, assigned spaces, covered, guest parking, etc.)?

Parking spots are not reserved and are first-come, first-served.  Individual parking garages are available. A garage deposit of $175 is due upon move-in and is refundable upon move-out. A monthly garage fee of $175 will follow the term of your lease agreement. A one-month termination fee will apply if you break your lease.

Do you accept short-term leases?

12-month leases are standard but we do offer variable lease terms as market conditions allow. Short-term premiums apply for all lease terms under 12 months.

What are your concession terms?

In the event there is a reduced market rate at the time you lease your new home, the concession is extended in consideration of a 12-month minimum and is expected to be paid back in full if the lease term is not fulfilled.

Are utility costs included in the rent?

Residents pay for electric, water, sewer and trash. Your leasing professional will be happy to provide you with the local contact numbers to set up your new accounts.

Is renter’s insurance required?

We require all residents to have a minimum of $100,000 liability coverage at all times and Legend Management Group to be included as “Additional Insured.” All approved applications pre-qualify for an A+ policy that is easy, affordable and hassle-free at eRenterPlan.com. Ask your leasing professional about our eRenterPlans or you can use the insurance company of your choice. 

Do you have a waiting list?

Home is where the heart is and we are very pleased to share that many of our residents decide to stay with us year after year. If you are looking for a specific apartment home and availability is limited, the VIP Wait List is your best option. We are able to determine future availability 60 days in advance. The reservation fee is required to join the waiting list and is refundable until you select your new home. You may lock into current rental rates offered for 90 days.

Can I pay my rent online?

Life is busy and time is valuable, so we aim to make our exchanges as hassle-free as possible with our resident portal. Residents and future residents have the options of paying rent online with a credit card,* auto-debit or e-check through our resident portal. Simply click the “Resident Login” link above to login or register. Rent can also be paid with a check, money order or cashier’s check.

 

*Processing fees will vary for credit card payments.

What are the clubhouse/fitness center/pool hours?

Clubhouse/Leasing Office – Mon-Fri from 8-5, Sat 10-5, Sun closed

Pool (during pool season) – 10 am-8  pm

Fitness Center – 24 hours a day

Which company provides cable services?

Comcast provides cable, telephone and Internet needs.

Which elementary, middle, or high school will my child attend?

Waterloo Elementary School

Mayfield Woods Middle School

Long Reach High School

What are the hours of the leasing office?

Mon-Fri from 8-5, Sat 10-5, Sun Closed