We’re Here to Help

Thank you for taking the time to learn more about The Elms at Germantown. We know there are countless choices for today’s renter and so much to remember when making this very important decision, so we have provided some additional information that may be important to you. Our award-winning, customer-focused teams strive to make this process – and your time with us – as hassle-free as possible. We hope your decision will be to choose our amazing community for your next home!

What is your application fee?

The application fee is $35 per person and is a non-refundable amount. All persons over the age of 18 must complete an application for occupancy and will be a leaseholder upon approval.

Is my security deposit completely refundable?
  • Security Deposit Option 1: Starts at $500 (refundable security deposit) based upon application approval.*
  • Surety Bond Option 2: Starts at $131.25 (one-time) amount that is non-refundable.* Payable to Sure Deposit.

 

*Costs may vary at some communities. See leasing consultant for details.

What is your amenity fee?

One-time, non-refundable amount of $200 to be paid with the completion of the reservation agreement.

What is the reservation agreement?

This is the bottom line regarding what you need to provide us to reserve your apartment home. We require a payment starting at $700 or $331.25 with all applications.* You must complete your lease within three (2) days of being notified that your application has been approved. Cancellation of your reservation and application must be submitted to the leasing office in writing.

 

See security deposit information above.

Do you allow pets? If so, are there any restrictions?

We welcome a two-pet maximum per apartment, not to exceed 65 lbs. total weight. Some breeds are prohibited and all pets are subject to the approval of management. Pet deposits are non-refundable and monthly pet rent amounts are per pet. Specifics regarding your pet’s breed, weight, proof of rabies documentation from your veterinarian and a photo of your pet will be required prior to move-in. A pet security deposit of $300 is due upon move-in and is refundable upon move-out. A monthly pet rent of $40 per pet will be due at the beginning of each month.

What is the parking situation like (free, assigned spaces, covered, guest parking, etc.)?

Individual parking garages are available. A $175 refundable deposit is due upon move-in if you rent a garage. A monthly garage rent of $175 per garage will be due at the beginning of each month. Parking is by permit only and is strictly enforced. Vehicles not displaying the proper permit will be towed at owners’ expense. Includes all visitors that do not have proper permit displayed.

Do you accept short-term leases?

12-month leases are standard but we do offer variable lease terms as market conditions allow. Short-term premiums apply for all lease terms under 12 months.

What are your concession terms?

In the event there is a reduced market rate at the time you lease your new home, the concession is extended in consideration of 12-month minimum and is expected to be paid back in full if the lease term is not fulfilled.

Active duty U.S. military, Montgomery County teachers, Montgomery County Police, Hughes Network, Department of Energy and MedImmune employees are eligible for a waived amenity fee of $250. This is our way of extending a sincere “Thank You” for serving our community.

Are utility costs included in the rent?

Residents pay for gas, electric, water, sewer and trash. Your leasing professional will be happy to provide you with the local contact numbers to set up your new accounts.

Is renter’s insurance required?

We require all residents to have a minimum of $100,000 liability coverage at all times and Legend Management Group to be included as “Additional Insured.” All approved applications pre-qualify for an A+ policy that is easy, affordable and hassle-free at eRenterPlan.com. Ask your leasing professional about our eRenterPlans or you can use the insurance company of your choice. 

Do you have a waiting list?

Home is where the heart is and we are very pleased to share that many of our residents decide to stay with us year after year. If you’re looking for a specific apartment home and availability is limited, the VIP Wait List is your best option. We are able to determine future availability 60 days in advance. The reservation fee is required to join the waiting list and is refundable until you select your new home. You may lock into current rental rates offered for 90 days.

Can I pay my rent online?

Life is busy and time is valuable. We aim to make our exchanges as hassle-free as possible. Residents and future residents have the options of paying with a check, money order, cashier’s check, setting up auto-debits or e-checks, or paying by credit card. Processing fees will vary for credit card payments. Paying rent online has never been easier!

Where can I pay rent online and make service requests?

More hassle-free ways for our residents to stay informed! You can make easy online rent payments, place service requests and much more by clicking the “Resident Login” link above.

What are the clubhouse/fitness center/pool hours?

Clubhouse/Leasing Office – Mon, Wed, Thu, Fri,  8-6, Tue 8-7, Sat 10-5, Sun 12-5

Pool (during pool season) – 11 a.m. – 8 p.m.

Fitness Center – 5 a.m. – 10:30 p.m.

Which company provides cable services?

Residents can use Comcast for their cable, telephone and Internet needs.

Which elementary, middle or high school will my child attend?

Fox Chapel Elementary School

http://www.montgomeryschoolsmd.org/schools/foxchapeles/

19315 Archdale Road, Germantown, MD  20876

(301) 353-8055

Neelsville Middle School

http://www.montgomeryschoolsmd.org/schools/neelsvillems/

11700 Neelsville Church Road, Germantown, MD 20876

(301) 353-8064

Clarksburg High School

http://www.montgomeryschoolsmd.org/schools/clarksburghs/

22500 Wims Road, Clarksburg, MD 20871

(301) 444-3000

What are the hours of the leasing office?

Mon, Wed, Thu, Fri 8-5, Tue 8-7, Sat 10-5, Sun 12-5